East Midlands Ambulance Service are cracking down on hoax callers.

A 31-year-old woman who repeatedly rang 999 and was verbally aggressive to ambulance crews has been handed a Criminal Behaviour Order by the courts.

Holly Coogan from Nottingham rang 999 for an ambulance 151 times, 74 times for a police response and made 43 calls to NHS 111 in the space of six months

Coogan appeared at Nottingham Magistrates Court on January 31 where she pleaded guilty to using a public electronic communications network to cause annoyance inconvenience or anxiety.

“All we ask is that people only call 999 in genuine emergencies”
Supt Paul Burrows, Nottinghamshire Police 

She has been sentenced to a 12-month community order and ordered to pay a £85 victim surcharge.

The Nottinghamshire Police Mental Health triage car team and the EMAS Frequent Caller Team have worked hard to secure a Criminal Behaviour Order from the courts.

Coogan was handed a two-year CBO banning her from making false reports to waste the time of police, fire or ambulance services.

If she breaches the order, Coogan will have committed a criminal offence and could be sent to prison.

Deborah Powell, Frequent Caller Lead at EMAS, said: “We are pleased that our joint work with colleagues in Nottinghamshire Police has successfully resulted in a Criminal Behaviour Order.”

Superintendent Paul Burrows from Nottinghamshire Police said: “If we attend a hoax call, it means we’re not available when someone really needs our help. It could be a matter of life or death. Hoax calls can be traced and callers run the risk of a heavy fine and even a prison sentence.

“All we ask is that people only call 999 in genuine emergencies and remember that there are other ways to contact us for less urgent enquiries, with the Nottinghamshire Police website offering advice on hundreds of policing and non-policing issues and the 101 non-emergency number also available 24 hours a day, seven days a week.”