Papa John’s pizza chain are looking into claims from customers that dairy cheese was used on vegan pizzas following the launch of their new vegan menu last night.
Customers say that staff used dairy cheese after running out of a vegan alternative due to high demand.
Mia Green, a 23-year-old vegan from Netherfield, ordered from the Arnold branch on Monday night.
She said: “I got sent dairy cheese instead of vegan cheese, I’m pregnant and it’s made me extremely ill and my boyfriend was so sick he had to leave work.”
Others have taken to Twitter to voice their complaints.
Exactly! Veganism is ever growing and they shouldn’t be offering this product if they’re not serious about it. Not even that, people with dairy allergies could eat it thinking it’s sheese and have adverse reactions!
— 🌙 amy cate Ⓥ (@asphodelmoon) January 29, 2019
Papa Johns UK tweeted: “We’re really sorry to have let people down in this way, it’s genuinely not our intention to make our fans feel like we don’t regard their choices as important.
“At the moment we’re doing our best to make it right by everyone and are investigating it as a matter of urgency.”
Last year, sandwich chain Pret a Manger was criticised for inadequate labelling after 15-year-old Natasha Ednan-Laperouse from Fulham died from a severe allergic reaction to sesame seeds in a baguette.
Sharon Hoey from Carlton wrote to Papa Johns with her concerns.
She said: “I thought you should know about this as it could happen to someone that is dairy intolerant and it could become a serious issue, like with Pret.
“People are getting quite upset about this and have even said the staff are rude when they complain.”
The introduction of the new vegan menu came about following a petition which was set up by the animal rights organisations, Animal Aid and Vegan Food UK as the petition warned that Papa Johns could loose business by not tailoring their menu to a vegan-market.